Online Store Regulations
The online store, operating at www.silveradochristmasornaments.com , is run by Silverado Sp. z o.o. Sp. Komandytowa, Tax ID (NIP): 532-10-09-289, headquartered in Józefów at 15 Henryka Sienkiewicza Street.
The online store sells goods via the Internet.
Warunki realizacji zamówienia
Orders are accepted through the website www.silveradochristmasornaments.com . After placing an order, the customer receives an email confirming that the store has received it.
An order is accepted for processing once payment has been recorded in Silverado’s account – in the case of a bank transfer.
The order will be fulfilled provided the product is available in stock. If some of the ordered items are unavailable, the customer will be informed and will decide how the order should be processed (partial fulfillment, extended waiting time, or cancellation of the entire order).
A limited quantity of goods is available for promotional sales and clearance sales, and orders are fulfilled in the order in which confirmed orders are received until stocks allocated for that type of sale are depleted.
A VAT invoice may be issued for each order. The VAT invoice is issued when all the items ordered by the customer are completed and ready for shipment.
The customer may make changes to the order until the invoice is issued. The customer may cancel an order by phone (+48 22 7892055) or email at ewelina.fornalczyk@silverado.com.pl . Orders that have already been shipped cannot be canceled
All prices are given in Polish zlotys (PLN), euros (EUR), or US dollars (USD) and include VAT. The price displayed for each product at the time the customer places an order is binding.
The store reserves the right to change the prices of products offered, introduce new products to the online store, conduct and cancel promotions on the website, or make changes to them.
Delivery of goods takes place in the manner chosen by the customer and specified in the order.
Delivery time = order processing time + shipping time. Shipping time does not equal order processing time!
Shipments are delivered by:
GLS, DHL, UPS, and Poczta Polska – priority mail within Poland, delivery time approx. 3 days.
Poczta Polska – priority mail within Europe, delivery time approx. 9 days; to the USA – approx. 14 days.
The silveradochristmasornaments.com online store is not responsible for extended delivery times resulting from reasons beyond its control, including delays caused by Poczta Polska.
The store is not responsible for non-delivery or delivery delays caused by an incorrect or inaccurate address provided by the customer.
The customer may choose the following payment methods for ordered goods:
Bank transfer to the store’s account:
ING BANK ŚLĄSKI
Account for domestic payments in PLN: 65 1050 1025 1000 0090 8314 9923
Account for payments in EUR: 82 1050 1025 1000 0090 8335 6130, SWIFT: INGBPLPW
Payment via PayPal
Payment via DOTPAY
Payment via PAYU
According to the Act of March 2, 2000, "On the protection of certain consumer rights and liability for damage caused by a dangerous product," the customer may return goods purchased in our store without giving any reason within 10 days of receiving the shipment. This is possible only if the customer notifies the store within 3 days of receipt, and the product has not been used or damaged in any way.
The store guarantees a refund equal to the price of the product. Refunds will be made within 14 business days via bank transfer to the account indicated by the customer. Return shipping costs are non-refundable.
If the purchased product has manufacturing defects, please return it by mail or deliver it to our office in Józefów, 15 Sienkiewicza Street.
The product will be replaced with a defect-free one, and if this is no longer possible, we will refund the money.
The buyer acknowledges that some of the offered products are handmade, which means full repeatability of the presented offer is not possible. Such differences may concern minor variations in color, shape, or pattern.
The seller reserves the right to withdraw from fulfilling an order if the data provided by the buyer in the order form is incomplete, incorrect, or false.
The seller is not responsible for the consequences of unforeseen events beyond its control that prevented or hindered order fulfillment (e.g., fire, flood, strikes, border closures, etc.).
The silveradochristmasornaments.com online store is not responsible for email delivery issues caused by mail server administrators blocking messages sent to the address provided by the customer, nor for email deletion or blocking by software installed on the customer’s computer.
Silverado makes every effort to ensure that product photos presented on www.silveradochristmasornaments.com correspond to reality. However, product proportions and shades of colors may differ depending on individual monitor settings. This cannot be grounds for complaint or return.
The online store silveradochristmasornaments.com takes due care to ensure that the sales offer content reflects reality as accurately as possible. However, due to the possibility of errors during updates (e.g., prices, configurations, etc.), any discrepancies will be corrected when the order is confirmed by the online store.
In matters not covered by these Terms and Conditions, the provisions of the Civil Code and the provisions of the Act on specific terms of consumer sales and amendments to the Civil Code, as well as the Act on the protection of certain consumer rights and liability for damage caused by a dangerous product, apply.
All product names offered for sale by silveradochristmasornaments.com are used for identification purposes and may be protected and registered under the Industrial Property Law.
These Terms and Conditions are valid as of October 15, 2019.
The silveradochristmasornaments.com online store reserves the right to amend the Terms and Conditions. All changes take effect on the date of publication on www.silveradochristmasornaments.com
